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General Patient Policies
These policies are in place to better serve you - our patient.
Do not be late. If you are more than 10 minutes late to your appointment you will be asked to reschedule. A $10 fee will be applied to your account.
Understand that your appointment time is saved specifically for you and if you are late you don’t only affect your therapy session, but you also negatively affect other patients who arrive promptly.
Give 24-hour notice: A $10 fee will be applied to your account for any reschedules or cancellations made with less than 24 hour advance notice.
No-shows are bad: We understand that things happen. If you are unable to keep your appointment, please call and let us know. Simply not showing up will result in the loss of all previously scheduled future appointments. New appointments will be allowed on a “first-come, first serve” basis.
Turn cell phones OFF: If you must have your cell phone on for emergency purposes only, please put it on vibrate and keep calls to a minimum.
No lawful waiver of patient responsibility payments: Outside of documented financial hardship (federal guidelines used) no waiver, discounts or special treatment will be awarded as this is unlawful.